Terms of service

About payment 
Credit card: VISA/MASTER/AMERICAN EXPRESS/JCB 
Other payments: Google Pay/Apple Pay is accepted. 


Available credit card 
VISA、AMERICAN EXPRESS、MasterCard、JCB 
If you order a pre-order product, the payment will be made on the spot. 


Shipping and Handling 
The good will be shipped by Japan Post. 
The shipping fee will be a flat rate of 540 yen (tax included) nationwide. 


Delivery method 
Normally, it will be shipped by mail, but depending on the quantity purchased, it may be shipped by courier. 
※Please note that you cannot choose the shipping method. 
Regarding the delivery date Normally, we will ship your order by Japan Post within 5 business days of receiving it. 
※Excluding pre-order products 


Order cancellation/change 
As a general rule, we do not accept cancellations or changes to your order after it has been confirmed.
Please consider your order carefully before confirming your order. 


Returning/Exchanging 
We have the following rules regarding the return and replace of goods. 

  1. If the good you purchased is defective 
In the unlikely event that the good you have purchased is defective, 
We will check the defective part and provide a prompt replacement or refund. 
<Procedures> 
Please contact our customer service (support@sensestokyo.com) and return the product to us in 7days.
Please note that we will not be able to accept returns after 8 days of delivery. 
We will pay for the return shipping costs.We apologize for the inconvenience, but please send it by cash on delivery.
In the unlikely event that the same product is out of stock, we will refund your money.
※We do not accept direct returns or exchanges of goods purchased from sources other than this site. 
Please contact the shop where you purchased the product. 
  1. Return and replace of good products 
We do not accept any returns or exchanges at the customer's convenience. 
Please note that we do not accept returns for customer reasons such as the nature of the good does not suit the skin. 
Contact Us 
If you have any questions about our products, please contact us by e-mail. 
We receive inquiries via e-mail 24 hours a day, 
We will reply to you during our business hours (Monday through Friday: 10:00-18:00). 
For inquiries during holidays such as weekends, national holidays, obon holidays, and the year-end and new year holidays, 
We will respond to your request on the next business day or later. 
Please note that it may take some time for us to respond to your inquiry depending on the content of your inquiry.