Privacy policy

Please note that we do not accept returns for customer reasons such as the nature of the good does not suit the skin. 
Handling of Personal Information (Personal Information Protection Guidelines) 
Revised on Apr. 1, 2022 


(hereinafter referred to as "we") recognizes the importance of the personal information we receive from our customers, complies with laws, regulations, guidelines, and other standards regarding the protection of personal information, strives to handle personal information appropriately and safety, and has established, implemented, and maintains the following personal information protection guidelines. We have established, implemented, and maintain the following personal information protection guidelines. 
Representative director
Kana Kobayashi 

  1. Collection of information about customers 
(hereinafter referred to as "we") provides personal information such as postal code, address, name, age, gender, and telephone number when using the website "senses product" provided by SENSES.In addition, we may ask you to provide other information in order to develop and improve products and services that meet your needs.We will not acquire the Personal Information Requiring Consideration unless agreed to by the customer or otherwise permitted by law. 
  1. Intended use of personal information 
We use personal information for the following purposes. 
  1. To deliver products to customers. 
  2. To confirm or contact you regarding the goods you have ordered and their delivery. 
  3. To inform customers of e-mail promotions and to advertise specific services, new products, new services, etc. 
  4. For our marketing, customization, promotion, and development and improvement of our products and services. 
In addition to the above, we will use the personal information of the person making the inquiry, which we obtained when he or she made an inquiry about our products, only for the purpose of identifying the person making the inquiry and providing the necessary response. 
  1. Acquisition and use of personal information 
We shall use lawful and fair means to obtain personal information of our customers and shall not obtain it by illegal means.In addition, we will clarify the purpose of use to the customer and will not use personal information beyond the scope necessary for the achievement of the purpose of use described in the preceding paragraph unless agreed to by the customer or permitted by law. 
  1. Provision of Personal Information to Third Parties 
We will not provide your personal information to any third party except with your consent or as otherwise permitted by law. 
In the event that personal information is deposited with a third party in order to outsource operations, we will investigate such third party and conclude necessary contracts, and take other necessary measures under laws and regulations. 
  1. Procedures and Complaints for the Management and Disclosure of Customers' Personal Information  
We will endeavor to keep your personal information accurate and up-to-date to the extent necessary to achieve the aforementioned purpose of use.In the event that you are requested to disclose, correct, add, or delete the personal information, suspend or delete the use of, or request for notice of the purpose of use of the personal information, or if you have any complaint against us, please contact the contact desk listed in [Contact Information for Inquiries Concerning the Guidelines for the Protection of Personal Information] below for prompt action to the extent reasonable.We will use the personal information of the person who contacted us obtained when we received such a contact only for the purpose of identifying the person who contacted us and providing the necessary response. 
  1. About Security 
We take the following measures to protect the privacy of our customers and to secure their personal information. 
  1. We restrict the use of personal information to only those employees who are required for business purposes, and have established rules for the storage and management of media containing personal information, and take preventive measures to protect personal information. 
  2. For securing data transmission over the Internet, we use SSL, an industry-standard encrypted communication, for Web required. 
  3. In the event of an accident, we have established a system that can trace the cause of the accident, and we have taken security measures to respond quickly and appropriately and rectify the situation. 
  4. In addition, we will implement organizational, human, physical, and technical security control measures as necessary to prevent unauthorized access to personal information, loss, tamper, and leakage of personal information. 

  1. Changes to the Personal Information Protection Guidelines 
The Personal Information Protection Guidelines may be revised in whole or in part and updated in consideration of the revision of the Personal Information Protection Law and 
other laws.For this reason, please review this Privacy Policy on a regular basis.