Legal notice
Distributor: SENSES. Corporation
Representative Director: kana kobayashi
Location: kuwano building 2F, nippon, 6-23-4, jingumae, shibuya-ku, tokyo. 150-0001
Email address: support@sensestokyo.com
Office hours
Inquiries about delivery, payment, and online shop
Monday-Friday 10:00-18:00
Product inquiries
Monday-Friday 10:00-18:00 *Excluding weekends and holidays
Selling price
The selling price (including tax) for each product is shown on the relevant page.
Good and cash on delivery charges
Shipping fee: A flat rate of 540 yen (tax included) per delivery nationwide.
Other expenses incurred by the customer
A 10% consumption tax is levied on each product or service ordered by the customer.
Handling of returns and replaces
However, in the unlikely event of any incompleteness or damage during shipping, please contact the call center by telephone or e-mail within 8 days of receiving the product and promptly return the product to the address specified by the call center.
Please return the product to the address specified by the call center as soon as possible.
We will replace it with a good one at our expense for shipping.We do not accept any return, replacement, or cancellation after the order is completed for your convenience. Please confirm the product name, color number, and quantity before placing your order.
About refund
If you use credit card payment, the refund will be made by the credit card company you used.Please contact your credit card company directly for the refund time and method.
No interest will be charged on the debt related to the refund.
About product shipment
Goods will be shipped within 5 business days after payment is confirmed on business days (excluding weekends and holidays).
About payment
Please choose to pay by credit card or Apple Pay, Google Pay.
* If you have not paid for your previous purchase, good may not be able to accept your order.
Credit Card (VISA, AMERICAN EXPRESS, MasterCard, JCB) The credit card companies that accept credit cards are as listed above.Automatic debit will be made in accordance with the terms and conditions of each credit card company.
If you order a pre-order product, the payment will be made on the spot.